Terms & Conditions

Pink Ostrich Ltd

Established in 2017, Pink Ostrich (company registration 10407467) is registered and based at 15 Endeavour Way, Colchester, CO4 5PL.
The term ‘our’, ‘us’, ‘we’ refer to the owners of the website – Pink Ostrich, https://pinkostrich.co.uk

If you choose to continue to browse and use our website you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy govern Pink Ostrich’s relationship with you and in relation to our website. If you disagree with any part of these terms and conditions please do not use our website. You should check the terms and conditions regularly as amendments may be made without notice.

Our website may contain links to other websites ‘external websites’, which are not operated by Pink Ostrich. We have no control over the external websites and accept no responsibility for loss or damage that may arise by their use. You should refer to the terms and conditions of these external websites prior to their use.

Prohibition

You must not misuse, commit or encourage a criminal offence on this website. We take this type of offence very serious and operate a zero tolerance policy. Any such breach would be referred to the relevant enforcement authorities together with your details. The intellectual property rights in this website are owned and controlled by Pink Ostrich. All material featured and information provided on the website, whether text or images, are protected by copyright, trademark and other intellectual property rights and are owned by or licensed to Pink Ostrich. Your use of our website and any dispute arising out of such use of our website is subject to the laws of England, Northern Ireland, Scotland and Wales

Terms

All trademarks referred to and used on Pink Ostrich are the property of their respective owners/proprietors. The information on this site is provided free of charge.

Privacy Policy

This Privacy Policy explains how Pink Ostrich uses and protects any information that you give Pink Ostrich when you use our website. We are committed to ensuring that your privacy is protected. If we ask you to provide information when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page, we advise you to check this page from time to time to ensure that you are happy with any changes.

We have created this Privacy Policy to demonstrate our commitment to your privacy and the protection of your information. Pink Ostrich is committed to protecting the privacy of our all our site users. We appreciate and respect the fact that internet security is important to everyone using our website. We will not disclose information to third parties except in the normal course of our service i.e. arranging the dispatch of an item, a payment or where we have your express permission to use your information for our own internal research.

We may collect the following information:

  • Name
  • Contact information including Email Address
  • Demographic information such as Postcode,
  • Other information relevant to customer service

For the exhaustive list of cookies we collect see the list of cookies we collect section.

We require this information to provide you with a fabulous service, and the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may send promotional emails about new products & special offers using the email address which you have provided and agreed to.

Internet Security and Email Correspondence

We are completely committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and procedures to safeguard the information we collect online.

Although we use advanced security measures to protect your information against loss, misuse and alteration, as is the case with all computer networks linked to the internet, we cannot absolutely guarantee the security of your information provided over the internet and will not be responsible for this.

The website also invites you to contact Pink Ostrich via through the "Contact Us" page. Email correspondence is not a secure means of communication. Please do not send sensitive information, such as passwords or credit card information via email.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you can change your mind at any time – please confirm in writing using our contact us page or email [email protected]

We will not sell or share your personal information to third parties unless we are required by law to do so.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to Pink Ostrich, 15 Endeavour Way, Colchester, CO4 5PL.
If you think that any information we are holding on you is incorrect or incomplete, please write to or email us for us to make the relevant corrections as soon as possible.

Data Protection Legislation

We comply with the Data Protection Act in respect of any information we hold. All personal information that we may use will be collected, processed, and held in accordance with the provisions of EU Regulation 2016/679 General Data Protection Regulation ("GDPR") and your rights under the GDPR.

Cookies and Trackers

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

How We Use Cookies

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of Cookies We Collect

To request a list of cookies that we collect please us our contact us page or email us at [email protected]

Delivery and Returns

Once payment has been received, goods will be dispatched using your selected method.

  • Royal Mail Express – Orders placed before 2pm for next working day delivery £4.99, a signature upon delivery is required.
  • Royal Mail Standard – Expected delivery is within 2-3 working days £3.99, a signature upon delivery is required
  • Free Collection – this must be arranged via email at [email protected] or using the contact us page.

Returns Policy

If you are unhappy with your purchase please let us know at [email protected]. Simply return your item with the completed returns slip and obtain proof of postage.

Please note -

  • For a full refund please return within 14 days of purchase, or within 28 days for an exchange or credit note.

  • No refunds on reduced items, exchange only. All other T&C's apply

  • Returned items must be undamaged and in a saleable condition with the original tags attached.

  • We reserve the right to refuse a refund for any items that do not meet the requirements above.

  • Once the item is received a refund will be processed which takes 5-7 working days or an exchange will be sent to you by Royal Mail Standard delivery.

  • We are not liable for the postage fee for the return of the goods.

  • We will not be held responsible for any goods lost/or damaged whilst returns are held by third parties.

  • Refunds may only be credited to the same method of payment or a Gift Voucher may be offered.

Customer Services

We are available to help and guide along the way. You can contact us at [email protected] or use our contact us page or by calling 07854 608252.